Privacy policy

Effective Date: September 1, 2025

At wingora.top, operated by Alfa Tech Consulting Engineers, Inc., we deeply value the trust our customers place in us when shopping for high-quality pet products. Protecting your personal information is a responsibility we take seriously. This Privacy Policy explains what data we collect, how we use it, how it is protected, and your rights regarding your personal information. By using our website and services, you consent to the practices described herein.

Information We Collect

We collect different types of personal and non-personal information to provide you with a seamless shopping experience:

  • Personal Information: Name, billing and shipping address, phone number, email address, and payment details when you make a purchase.

  • Account Information: If you create an account, we store your username, login credentials, and order history.

  • Technical Data: IP address, browser type, device information, operating system, and cookies for website analytics.

  • Behavioral Data: Information on how you navigate the site, items viewed, time spent, and purchase preferences.

  • Communication Records: Copies of customer service inquiries, email correspondence, or chat records.

How We Use Your Information

Your data is used for purposes aligned with delivering, improving, and securing our services:

  • To process and fulfill orders efficiently, including shipping and delivery.

  • To communicate with you, such as sending confirmations, updates, and responses to inquiries.

  • To personalize the shopping experience, providing recommendations and relevant promotions.

  • To enhance website performance through analytics and feedback.

  • To maintain security, prevent fraud, and comply with legal obligations.

Sharing of Information

We do not sell or rent personal data to third parties. However, information may be shared under the following circumstances:

  • Service Providers: Shipping carriers, payment processors, and IT support companies who require limited access to perform essential functions.

  • Legal Obligations: Compliance with laws, court orders, or government requests.

  • Business Transactions: In case of mergers, acquisitions, or restructuring, data may be transferred with proper safeguards.

  • Consent-Based Sharing: When you provide explicit consent for specific third-party use.

Cookies and Tracking Technologies

We use cookies and tracking tools to optimize your browsing experience. Cookies help remember items in your cart, recognize your login status, and measure traffic analytics.

  • You can disable cookies in your browser, but certain site features may not function properly.

  • Third-party analytics tools (such as Google Analytics) may collect anonymous usage data to help us improve.

Data Retention

We keep personal information only as long as necessary to:

  • Complete transactions and provide customer service.

  • Meet legal or tax obligations.

  • Support legitimate business purposes, such as fraud prevention.

After these needs are fulfilled, data is securely deleted or anonymized.

Security Measures

We employ both technical and organizational safeguards:

  • Encryption: Payment and sensitive information are transmitted using SSL/TLS encryption.

  • Access Controls: Only authorized employees have access to customer records.

  • Monitoring: Regular audits and system checks ensure the security of stored information.

  • Data Minimization: We collect only the information necessary for service delivery.

While no system is 100% secure, we continuously update our protections against threats.

Your Rights

Depending on your location, you may have the following rights:

  • Access and Correction: Request a copy of your personal data or corrections to inaccurate information.

  • Deletion: Ask us to delete your personal information, subject to legal requirements.

  • Opt-Out: Decline marketing emails by clicking "unsubscribe" or contacting us directly.

  • Data Portability: Request a machine-readable copy of your personal data where applicable.

  • Do Not Track: Adjust browser settings to limit online tracking technologies.

Children’s Privacy

Our website and services are intended for customers aged 18 and older. We do not knowingly collect data from children. If a parent or guardian believes a child’s information has been provided, they should contact us, and we will promptly remove it.

International Data Transfers

For customers outside the United States, please note that your information will be processed and stored in the U.S. By using our services, you consent to such transfers, which are safeguarded by industry-standard protections.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites, and we encourage customers to review their policies before interacting.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in technology, regulations, or business practices. When updates occur, the new version will be posted on wingora.top with the updated effective date. Customers are encouraged to review the policy regularly.